Locke & Ladder Privacy Notice
Effective Date: [February 21st, 2025]
This Privacy Notice is required by law and informs you about the handling of Personal Information in connection with the services and the website offered by Locke & Ladder (“we, “us,” or “our”). We value your privacy and strive to protect your personal data. This Notice discloses what data we collect, how we use it, how it is shared, and how we protect it, both online and offline.
1. Locke & Ladder Does Not Sell Personal Information
We do not sell your personal information for monetary or other valuable consideration. Our business model primarily involves providing services directly to clients. Any personal information collected is used strictly for legitimate business purposes as described herein.
2. Questions & Contact Information
If you have questions or concerns regarding this Privacy Notice, you may contact us at:
Locke & Ladder
3077 East 98th Street, Suite 275
Carmel, IN 46280
Email: [email protected]
3. What, When, and Why We Collect Information
3.1 Personal Information You Provide Voluntarily
- When you contact us: If you reach out for inquiries, request services, or engage our assistance, any personal information you provide is given voluntarily. This may include your name, address, phone number, or email address.
- Scope of services: In limited circumstances—depending on the nature of an engagement—we may also collect additional personal information (such as Social Security numbers, account details, or other identifying information) necessary to perform our services.
We collect only the minimum amount of information necessary to address your concerns, respond to requests, or conduct our professional services.
3.2 Automatically Collected Information
- Non-Personally Identifiable Data: Like many websites, we may automatically collect information that does not directly identify you, such as browser type, IP address, referral URL, time of visit, device information, and similar details.
- Cookies & Tracking: We use cookies or similar technologies to enhance user experience and analyze usage. Please see Section 7 for more on how we handle cookies and tracking.
3.3 Google Analytics
We may employ Google Analytics, a web analysis service from Google, Inc. (“Google”). Google Analytics uses cookies to collect non-identifying data about site visitors. This information is transmitted to and stored on Google’s servers in the United States, and Google uses it to evaluate your use of our Site, compile reports on website activity, and provide other services related to website usage. You may disable cookies in your browser without significantly affecting your user experience on our Site. For more information, see How Google uses data when you use our partners’ sites or apps.
4. Data Protection
We store any personal information you provide in a secured computing environment, accessible only to personnel who are obligated to maintain the confidentiality and security of such data. We employ industry-standard security measures including, but not limited to:
- Encryption (where appropriate)
- Logical and physical data segregation
- Role-based access controls (e.g., “Separation of Duties” and “Least Privilege” principles)
- Data minimization practices
However, no system can be guaranteed as completely secure against malicious threats. By using our services, you acknowledge that there is an inherent risk in transmitting personal data online and that we cannot guarantee absolute security.
5. Applicable Privacy Laws
5.1 California Online Privacy Protection Act (CalOPPA)
CalOPPA requires operators of commercial websites and online services to post a clear privacy notice disclosing the personal information being collected and any third parties with whom it is shared. In accordance with CalOPPA, we state the following:
- Anonymous Access: Users can visit our Site anonymously.
- Visibility of Privacy Notice: Our Privacy Notice link includes the word “Privacy” and is easily identifiable on our homepage or other relevant pages.
- Policy Changes: We will announce any changes to this Privacy Notice on our Site, typically via the Privacy Notice page.
- Modification of Personal Data: Users may contact us at [email protected] to request modifications to or deletion of personal information we hold about them.
- Do Not Track (DNT) Signals: We honor DNT signals and do not plant cookies or use advertising in ways that override such signals.
5.2 Children’s Online Privacy Protection Act (COPPA)
We do not knowingly market to or collect personal information from children under 16 years of age. Should we inadvertently receive personal information from a child under 16 without verified parental consent, we will delete that information within the next 24 hours of discovery. If you believe a child has provided us with personal data, please contact us immediately at [email protected].
5.3 CAN-SPAM Act
The CAN-SPAM Act sets rules for commercial email, giving recipients the right to stop emails from being sent to them. In compliance with CAN-SPAM:
- We do not use false or misleading subjects or email addresses.
- We identify marketing messages as advertisements in a reasonable manner.
- We include our physical address (as noted above) in all marketing emails.
- We promptly honor any opt-out or unsubscribe requests.
- We monitor third-party email marketing services (if used) for compliance.
Should you wish to unsubscribe from future emails, you may do so by clicking the “unsubscribe” link in the email or by contacting us at [email protected].
6. Fair Information Practices Principles
The Fair Information Practices Principles underpin privacy law in the United States. To comply:
- Data Breach Notification: In the unlikely event of a data breach involving your personal information, we will notify affected individuals via email and/or an in-site notification within 7 business days of discovering the breach, unless legally instructed otherwise.
7. Cookies, Do Not Track, and Behavioral Tracking
- Cookies: Our Site may use cookies to enhance user experience, including storing user preferences and tracking user trends. Users can control cookie behavior through browser settings.
- Do Not Track Signals: We respect browser DNT signals and refrain from tracking or planting cookies that would violate such requests.
- Third-Party Behavioral Tracking: Aside from non-personally identifiable analytics data (e.g., Google Analytics), we do not support or engage in third-party behavioral tracking that identifies you individually.
8. Compelled Disclosure
We may be compelled by law or legal process to disclose personal information to government entities or authorized law enforcement officials. If such a request is made, we will comply to the extent required by law. Unless legally prohibited, we will make reasonable efforts to notify you of such requests so you may seek legal protection of your information.
9. Visitors Outside the United States
Our servers and offices are located in the United States. By using our Site or providing us with personal data, you consent to the processing, transfer, and storage of that data in the U.S. in compliance with this Privacy Notice and subject to applicable U.S. laws. If you are located outside the U.S., please be aware that the privacy laws in the U.S. may differ from those of your jurisdiction.
10. Retention of Personal Information
We retain personal information for as long as necessary to fulfill the purposes described in this Privacy Notice, comply with our legal obligations, resolve disputes, and enforce our agreements. Where feasible, we will de-identify or securely destroy personal information when it is no longer required.
11. Updates to This Privacy Notice
We reserve the right to modify this Privacy Notice at any time to reflect changes in our practices or applicable laws. Any material changes will be posted on this page, with the revised date indicated at the top. Your continued use of our Site after any changes to this Notice indicates your acceptance of such changes.
12. Your Consent and Acknowledgment
By using our Site or engaging with our services, you acknowledge that you have read, understood, and agree to the terms outlined in this Privacy Notice. If you do not agree with any portion of this Notice, please refrain from using our services or providing us with your personal information.
13. Contact Us
For questions or comments about this Privacy Notice or our data practices, please contact us at:
Locke & Ladder
3077 East 98th Street, Suite 275
Carmel, IN 46280
Email: [email protected]